Refund policy

TJM Design Co — Returns & Refunds Policy

We want you to love every piece you get from TJM Design Co. If something isn't quite right, here's how returns, exchanges and refunds work. Nothing in this policy limits your rights under the Australian Consumer Law.

Change of mind returns

Changed your mind? You can return eligible items within 30 days of delivery for a refund, exchange or store credit.

To be accepted, items must be:

  • Unworn, unused and in the same condition you received them
  • Returned with all original packaging, cards and pouches
  • Accompanied by your order number or proof of purchase

Return postage for change of mind returns is paid by you. We recommend a tracked service, as we can't be responsible for returns lost on the way back to us. Original shipping costs aren't refunded.

Items we can't accept for change of mind

These items can't be returned or exchanged just because you've changed your mind:

  • Sale items, including Black Friday and other discounted pieces
  • Custom and personalised pieces, including initial and charm necklaces made to order
  • Earrings, for hygiene reasons
  • Gift cards

If any of these arrive faulty or not as described, you're still covered — see below.

Faulty, damaged or not as described

Our goods come with guarantees that can't be excluded under the Australian Consumer Law. If your item is faulty, arrives damaged, or isn't what we described, you're entitled to a repair, replacement or refund. For a major failure, you can choose a refund or replacement.

These rights apply to every item, including sale items, custom pieces and earrings. We'll cover return postage for faulty items.

Please contact us with your order number and a photo of the issue so we can sort it out quickly.

Wear and tear from everyday use, accidental damage, or contact with water, chemicals, perfume or lotions isn't considered a fault.

How to start a return

  1. Email us at tenaemott@gmail.com within 30 days of delivery with your order number, the item, and whether you'd like a refund, exchange or store credit.
  2. We'll reply with our return address and any next steps.
  3. Pack your item securely in its original packaging and send it back.
  4. Once it arrives and we've checked it, we'll process your refund, exchange or credit within 5 business days.

Refunds go back to your original payment method. Depending on your bank, they can take a few extra days to appear.

Sale items and Christmas gifts

Sale and Black Friday items are final sale and can't be returned or exchanged for change of mind. If a sale item is faulty, damaged or not as described, we'll still accept it and offer a repair, replacement or refund.

Buying a gift? Orders placed from 1 November to 24 December can be returned for change of mind until 15 January, so there's time after Christmas.

Lost or damaged in transit

If your order arrives damaged or goes missing in the post, let us know within 7 days of the expected delivery date and we'll work with the carrier to make it right.

Questions

Get in touch at tenaemott@gmail.com or message us on Instagram at @tjm.designs_. We're always happy to help.